CMOS are a High-Performance commercial cleaning company that specialises in delivering extraordinary cleaning and customer service for offices and common areas. You deserve to have cleaning addressed as professionally as you work, which is why we invest heavily in the people we work with.
We offer Account Managers – with a same day response guarantee – so that both our customers and cleaners have a direct point-of-contact 24/7. A person who ensures communication is clear, resolutions are genuine, and support is always available.
TAKING CARE
HOW DO WE MAKE SURE YOU GET
THE HIGH QUALITY
CLEANING YOU DESERVE?
TO BE WORLD-CLASS
Quality Assurance
- Our cleaners and supervisors always have access to the agreed site-cleaning specifications.
- We use a software-based ticketing system to keep track of Extra Jobs, Enquiries, Requests, Improvements, and Complaints, as well as key and alarm security.
- Regular proactive and reactive site checks are also managed within the CRM platform to ensure consistent service delivery.
Cleaner Supervision
Supervisors are a very important part of our line of communication and a key part of how we can provide extraordinary service to our clients.
Supervisors work closely with your Account Manager to manage cleaner performance, lead them to deliver extraordinary results, and play a fundamental role in CMOS quality assurance through regular site checks.
Security
- Past employers are contacted to verify credentials and to provide a character assessment.
- We check for any criminal record with the New Zealand Police. You can be sure that all CMOS people are law-abiding citizens. Nobody with a record of misconduct is hired.
- Only authorised staff who have been through our sign up process are allowed on-site, no exceptions. Staff are instructed that they should never be on-site without a form of ID and CMOS uniform. Supervisors are checking closely for these things when performing their nightly duties.
We see our role not only as cleaners and guardians of your staff’s hygiene and health, but we also like to try and champion environmental sustainability where we can.
The products we use and supply, the bins we provide, and the way we use energy, all help to spread awareness and subtly nudge Kiwis towards using less toxic products and being less wasteful. And the bonus is, that can save you money.
